Avast Ends its Relationship With Controversial 3rd Party Support Company, Iyogi

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Satchman
Posts: 691
Joined: Mon Dec 28, 2009 1:08 pm

Avast Ends its Relationship With Controversial 3rd Party Support Company, Iyogi

Post by Satchman » Sat Mar 17, 2012 4:20 am

Greetings WOT,

Found out on the Avast blog today there is an interesting article from the CEO of Avast, that they have ended their relationship with 3rd party phone support service, Iyogi. Many customers complained that the company insisted on remote access to their computers, made up computer problems over the phone to try to scam people into buying their software, that had nothing to do with their issues! I presume that this applies to both domain names iyogi.com and iyogi.net.

Note that iyogi.com has a Red WOT rating at this time. iyogi.net is rated yellow. Please take into account the CEO of Avast choosing to end support service with iYogi should you choose to rate iyogi.com and iyogi.net. The story can be found here:

https://blog.avast.com/2012/03/15/iyogi-support-service-removed/

I also did a search on the Avast community forums for Avast customers who had issues with Iyogi's business practices. This can be found here:

Put "iyogi" (no quotes) in the search box, and it should take you to all the negative posts about the company.

http://forum.avast.com/index.php?action=search2

Here is more information about the story:

http://krebsonsecurity.com/2012/03/avast-antivirus-drops-iyogi-support/#more-14182

And another story:

http://krebsonsecurity.com/2012/03/aghast-at-avasts-iyogi-support/

Satch

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c۞g
Posts: 10927
Joined: Mon Jan 05, 2009 4:02 am

RE: Avast Ends it's Relationship With Controversial 3rd Party Su

Post by c۞g » Sat Mar 17, 2012 7:43 am

Scareware sales tactics
aka: scam


1mb.com
iyogi.com
iyogi.net
iyogibusiness.com
iyogibusiness.net
iyogidock.com
iyogidock.net
iyogidock.us
iyogio.net
iyogo.net
supportdock.com
supportdock.net
supportdock.us
iyogi.fileburst.com



note the last reference is a subdomain for a file hosting service fileburst.com
∞ Opto, ergo sum
_https://en.wikipedia.org/wiki/And_You_and_I


Guest

RE: Avast Ends its Relationship With Controversial 3rd Party Sup

Post by Guest » Sat Mar 17, 2012 11:18 am

I read about that yesterday and thought iYogi sounded familiar. This is the same company/service that provided technical and customer support to Computer Associates (Now called CA Total Defence). During my time as a moderator of the CA home and home office forums we frequently had complaints from disgruntled CA customers who were urged to pay subscriptions to Iyogi, massive rip off prices of US$169.00 yearly subscription on top of their current CA security suite yearly renewal costs when they phoned up for support.

A friend is checking if iYogi are still being used by CA..

I wonder how many other technical and customer support iYogi have with yet unknown companies especially computer security ones!

Here is another one:

antivirus.iyogi.com



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