Exterminate It! Antimalware situation

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Guest

Thanks

Post by Guest » Thu Jun 10, 2010 11:43 am

@ MassimilianoF,

OK . . . thanks for the clarification.

exterminate-it.com
Posts: 42
Joined: Tue Jun 29, 2010 4:50 pm

Response from CurioLab

Post by exterminate-it.com » Tue Jun 29, 2010 4:50 pm

Gentlemen,

You've mentioned some facts in your comments. So, let’s review them.

1) Regarding so called "spamming"...

Please take look at the official WOT "Tips to increase your site's reputation" http://www.mywot.com/en/trustseal/tips. There are following recommendations there:
- Rate the site and write your own comment on the scorecard.
- Contact community members through their boards on the profile page and ask them to review or explain their comment and rating.
- You can also ask your friends and customers to rate the site.

Kindly tell us how we have violated these rules? We left our comments; we provided all wot-users that left negative feedback with free Exterminate It! activation codes so that they would be able to review the full version of our product antimalware functionality; we encouraged our customers to leave comments on WOT. These comments are left by our returning customers, i.e. customers who have actually renewed their Exterminate It! subscriptions. How is that considered spamming?

2) Regarding this citation: "I did a scan and your software wants $ to remove what it has found , this is unconscionable . If the user has malware that will capture their payment information then you have just traded a couple of bucks for potentially destroying their credit. Allow removal for free (there is nothing wrong with even a 5 day trial for this , hell a 1 day trial is better than typing your credit card # into an infected machine). Prevent an infected scan result from allowing a user to make a purchase online (I do not care how you go about preventing this) ."

It is taken from this forum http://forums.malwarebytes.org/index.php?showtopic=5928 which is more than 1.5 years old. As we know, all issues mentioned by reviewers at this forum are eliminated already. There is a following note is presented on the activation page: "We strongly encourage you to purchase Exterminate It! activation code from non-infected PC. Only in this case shopping safety can be guaranteed." Also, trial versions system has been implemented in these 1.5 years. So, each person could ask for one week trial code through our Support http://www.exterminate-it.com/support or just by leaving a comment on our website.

Also, RegNow provides international phone number for ordering by phone. So, the user can make a purchase without the computer at all.

Therefore, 1) the user IS WARNED that the purchase is unsafe on the infected computer; 2) the user is provided with alternative payment methods; and 3) the user has possibility to activate the Exterminate It! application FOR FREE, remove any infection from the computer and then make a purchase if he/she is satisfied. So, this nullifies this specific citation.

Also, all detected file paths and registry keys are displayed in the list of detected malware. Any user can check that the item is presented in the system and remove it manually. No one obliged to pay money for removal. As we know from our grateful users' feedback, there are a lot of them use Exterminate It! scanner this way.


3) Regarding false positives (FPs)...

This discussion is very old and there is no sense in it. FP's can be generated by ANY anti-malware scanner, even by the biggest names on the market today. The processing is always the same: FP's are reported; reported FP's are analyzed; FP's are removed from the detection database. This is how it works. And we are not an exception. This is normal. Fake anti-malware DOES NOT make REAL detections at all. You know this. So, what does it mean "the tool presents TOO much FP's to be considered reliable"? Is it 2 or 20? Please list all of them here or report them to our Support and they will be removed from the detection database. Otherwise, the statement is without merit.


4) Regarding cookies...

COOKIES ARE SAFE this statement is presented in each page, which is related to cookie, and in FAQ section of our website. Also, this statement is told to each user, who ask the Support why cookie appears again. You can check all these statements by yourself. It's easy. So, we are not scare the user with cookies. It is nonsense.


5) Regarding ClamAV engine or other open source...

Exterminate It! is built on the top of our own unique engine which was created from scratch few years ago and we improving it from month to month (including our own antirootkit functionality \ engine). We are sure that we do not need to provide you with our source code to prove this. If you can prove the opposite, feel free to post your proof here. The discussion does not make any sense otherwise.


6) Regarding rogue software...

Could you please specify ANY rogue software that survived 3 years on the market? Usually, rogue software appears and disappears in 1-2 months. This is well-known fact.

We help our customers, and we provide immediate refunds if we cannot fix the problem. Could you name at least one rogue antimalware that behaves in this manner?


7) Regarding the ethic...

We closely follow malware trends to improve our product. We continually add fresh updates, improve our engine, maintain malware database and the website, support our customers, etc. We are working hard to make Exterminate It! the best antimalware / antirootkit on the market and this cannot be denied using statements with outdated forum posts from the website of our competitors. But what about the ethic?

Nothing can dissuade a person who is convinced that he/she is right. We are not sure that ANY argument can change your preconceived notions, but we've made a diligent effort to convince you of our innocence when it comes to the above defamatory statements, and we believe that our arguments are quite logical. As such we would like WOT reviewers to reconsider their listing.


P.S. Just for information. We provided EACH person, who left a negative feedback, with free activation code. Just ONE (!) person decided to review the fully functional Exterminate It! Antimalware. Sure, we are all busy people. But unfortunately there is always time to write negative comments. And surely there is no time to make real tests. It's all about ethic ...

Anyway thank You for Your time and for Your feedback.

Sincerely,
Curiolab Team

exterminate-it.com
Posts: 42
Joined: Tue Jun 29, 2010 4:50 pm

Regarding your Exterminate It! website rating

Post by exterminate-it.com » Tue Jun 29, 2010 5:11 pm

"Website related to an "apparently" security tool that could potentially lead users to dangerous conditions."

Which dangerous conditions you are mentioning in this Exterminate It! Antimalware website description ?

Kraftwerk
Posts: 7981
Joined: Thu Nov 05, 2009 12:30 pm

Re:

Post by Kraftwerk » Tue Jun 29, 2010 5:28 pm

This reply made me smile and motivated me to rate the site :o)

Blueberrycake Level Member of the WOT Community

MysteryFCM
Posts: 4912
Joined: Mon Jul 14, 2008 4:47 pm

.....

Post by MysteryFCM » Tue Jun 29, 2010 5:28 pm

You seem to have completely missed (and failed to mention) the fact that ALL changes you've made, have been done SINCE these problems were raised (and FYI - I still have the e-mails between myself and your company, to prove such if required). Further to this, the changes were ONLY made because you wanted your site removed from a blacklist - else you wouldn't have bothered (again, I still have the correspondence between myself and your company).

Don't try to make yourselves out as the innocent party in this - you and I both know that is complete cobblers.

Regards
Steven Burn
Ur I.T. Mate Group / hpHosts
it-mate.co.uk / hosts-file.net

exterminate-it.com
Posts: 42
Joined: Tue Jun 29, 2010 4:50 pm

About criticism.

Post by exterminate-it.com » Tue Jun 29, 2010 5:34 pm

We are open to constructive criticism. Comments are often provided by our customers and security experts (like MysteryFCM).
Constructive feedback let us make our software better and friendlier.

Nonsense comments like "Rogue" or "content, viruses Scareware! " without proof - are SPAM and probably provided by our competitors.

Here is a link to the article, where related issues are explained in more details:

http://www.exterminate-it.com/why-exterminate-it-website-is-marked-as-untrustworthy

We appreciate REAL valuable comments which are resulted from our Exterminate It! Antimalware testing.
Activated and non-activated Exterminate It! scan results are different because antirootkit turned on only in activated version.

That's why we provided activation code / contacted every reviewer who has written "non-objective" comments on mywot regarding Exterminate It! Antimalware.

exterminate-it.com
Posts: 42
Joined: Tue Jun 29, 2010 4:50 pm

Regarding requested changes

Post by exterminate-it.com » Tue Jun 29, 2010 5:51 pm

Dear Steven,

Agreed.

We provide the changes to our Exterminate It! user interface - only after clarifying why you have listed Exterminate It! Antimalware on your website (hosts-file.net).

In the moment - trial codes are provided per request. Please note that for trial version email is required in order to use Submit State functionality.

Removal is available only in paid version (along with Antirootkit functionality).In free version infection location could be seen - so it could be manually removed by user.

(Results obtained with free and paid version might be different if you got rootkit on your PC)

Thank you for your comments

exterminate-it.com
Posts: 42
Joined: Tue Jun 29, 2010 4:50 pm

About "innocent party"

Post by exterminate-it.com » Tue Jun 29, 2010 6:31 pm

Dear Steven,

Thank you for fruitful communication. Never trying to hide this. Check our comments regarding this communication.
You listed our website - because you have your own opinion / suspicions.

All changes that has been made to the software (and will be made in the future) improve user experience and quality of the product. It is normal development process. Also, these software modifications prove that we are working in right direction and consider any constructive criticism

But there is one point:
We NEVER try to fool our customers. No need to represent the situation as bad guys want to became good ones ...

We provide different payment methods (including PayPal) and never force our customers to use same PC for purchase.
Activation code is mailed to their email - so no need to use the same PC for purchase / activation process.
This was implemented initially and never changed.

exterminate-it.com
Posts: 42
Joined: Tue Jun 29, 2010 4:50 pm

Regarding "Malicious Content / viruses"

Post by exterminate-it.com » Tue Jun 29, 2010 6:42 pm

Could someone of the reviewers possibly explain, why "Malicious content, viruses" category has been selected for the exterminate-it.com website?

It smells like kind of disinformation.

Does anyone downloaded virus or any other malware from exterminate-it.com website ?

Guest

I'm not sure about viruses

Post by Guest » Tue Jun 29, 2010 6:58 pm

but I certainly agree with others that it's scareware.

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