reimage.com

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c۞g
Posts: 21225
Joined: Mon Jan 05, 2009 4:02 am

reimage.com

Post by c۞g » Tue Jun 22, 2010 12:05 am

reimage.com - [url=http://whois.domaintools.com/reimage.com t=_self]whois[/url] | [url=http://siteanalytics.compete.com/reimage.com/ t=_self]compete[/url] | [url=http://web.archive.org/web/*/http://reimage.com t=_self]archive.org[/url] | [url=http://www.robtex.com/dns/reimage.com.html t=_self]robtex[/url]

Lots of links...
Here's why.

Looking at the history via archive.org we see the first page archived back in 1998, it's a site about images and graphics, hence the domain name. Moving forward on the time-line, the images and graphics are dumped in favor to "database design" and for years that's all the site was - a couple simple links, not very informative. The time-line ends the later part of 2007. We see that a robots.txt file has included WayBack Machine from indexing the site.

So we look at compete.com's traffic analysis - there's a jump for a few months, but most of the traffic is around 40-50k / month.

Which brings me to the text on the site stating:
More Than 1 Million PCs Fixed.
Quite a large number considering not every "hit" to the site becomes a "customer."
Especially since the remarks in another topic mentioned that geekstogo were helpful in tweaking out some things last year (2009) which leads me to believe that the site started somewhere in mid to late 2008 but didn't finalize production until mid 2009. So we're looking at a year or maybe a litle longer for the "free scan" "fix your PC and make it run faster"

The site incorporates a Trust Guard seal that ensures: SSL, site snail mail location, and privacy policy. All good, save me the time to check those out manually.

reimage.com mentions AntiVir [Avira] "technology partners"
So I had to test this.
I downloaded the "free scan" file: ReimageRepair.exe [242KB] and I uploaded it to Avira expecting to see them return with "Clean" Instead, they returned:
The file 'ReimageRepair.exe' has been determined to be 'UNDER ANALYSIS'.
So I'll wait for their email stating "analysis complete."

Looking at the DNS via robtex
we see the IP is: 67.192.120.162
the CNAME is www.reimage.com
Host names sharing IP with A records: www.reimageaffiliate.com
now that is interesting...

Entering www.reimageaffiliate.com into my browser address bar and clicking enter redirects me to: reimage.valueshine.com
NOTE: valueshine.com deserves it's own thread and review analysis

Make More Money
Than You Can Spend...

The BEST CONVERTING SALES PAGE
IN THE NICHE, PERIOD. Sales Letter

HIGHEST COMMISSIONS IN THE
PC REPAIR NICHE - $44 per Sale!

EXCLUSIVE SUPER-COOKIE TECHNOLOGY
THAT PROTECTS YOUR EARNINGS* Details...
*Tested & Approved By ClickBank.

Welcome to Reimage Affiliate Support Center! Here
you'll find everything you need to make more money than
you can ever spend. Get Started Now!


Another "make your PC faster" ClickBank Affiliate scheme...


Searching Google I've found:

pcmaintenancereimage.com
more info link: tinyurl.com/reimagelearn
free scan link: tinyurl.com/reimagefreescan
both point to the same clickBank affiliate ID: 7dcdfgx0odw5obv0xikev5h2e0.hop.clickbank.net


Not so good review (Jan 4, 2009): [url=http://www.computerhope.com/forum/index.php?topic=73633.0 t=_self]ReImage.com - be aware[/url]

A "not so glowing" review from [url=http://www.pcmag.com/article2/0,2817,2331883,00.asp t=_self]PC Mag back in 2008[/url]

Another not-so-satisified review: [url=http://www.techimo.com/forum/technical-support/236761-reimage-com-experience.html t=_self]Reimage.com experience[/url]

There's not much in much Google results except for many sites offering "coupon codes"

I've come to the conclusion that the claim of 1,000,000 PC's "fixed" is pure marketing, and bogus. Here's my simple line of thought. I know for a fact that the old saying "You can't please everyone" is very true. With 1 million PC's fixed, not everyone is going to be satisfied, if you take just 5% of unsatisfied customers (and that's very low) of 1 million, you get 5,000 complainers. You would expect to see more than 3 [url=http://www.bbb.org/new-york-city/business-reviews/computers-service-and-repair/reimage-com-inc-in-new-york-ny-102563/ t=_self]BBB[/url] complaints in the past 12 months, you would expect to see complaints on sites like ripoffreport or complaintsboard. Especially from non-technical computer owners who are going to be the clients of this type of software.

It doesn't look good when this site and it's software is listed on: makepcrunfaster.com
which is a clickBank affiliate link / redirect that references rogue registry cleaners...

PodNutz has this audio show that lasts 53 min 21 sec from 15 June 2010
[url=http://www.podnutz.com/pnd245 t=_self]The Reimage.com Debate Continues[/url]
I don't have time to sit and wait for "reimage" to come into discussion, if anyone wants to listen and post remarks, please do.
There is this remark in text on the page:
Clifford gives his experience with reimage.com (Ronnie talks about his experience with reimage as well) and recommends [url=http://support.microsoft.com/fixit t=_self]Microsoft Fix it[/url]

There's the [url=http://www.siteadvisor.com/sites/reimage.com/postid/?p=4848936 t=_self]SiteAdvisor review page[/url] that references 2 addresses, 1 in Israel and 1 in USA (confirmed with Better Business Bureau). The PC Mag article said it was based in Israel. What's concerning is the the whois claims British Virgin Islands (VG) for country location and this is what the Trust Guard seal states.

So where in the world IS reimage.com?
USA?
Israel?
Virgin Islands?

zakd
Posts: 40
Joined: Mon Jun 21, 2010 6:19 pm

thanks for the review

Post by zakd » Tue Jun 22, 2010 12:28 am

would you like a repair key ?

c۞g
Posts: 21225
Joined: Mon Jan 05, 2009 4:02 am

no thanks

Post by c۞g » Tue Jun 22, 2010 3:23 am

I've built and maintained my own computers and network for the past 25 years and we're all doing just fine. ;-)

evilfantasy
Posts: 3940
Joined: Thu Dec 25, 2008 4:08 am

Images

Post by evilfantasy » Tue Jun 22, 2010 3:48 am

With 10 million images in their repository they apparently have access to everything on your hardrive by using their software. Therefore there is a big concern about what they are doing with those images and who has access to them.

This is an informative reply in a topic over at [url=http://www.computerhope.com/forum/index.php/topic,73633.90.html t=_self]Computer Hope - ReImage.com - be aware[/url].

░▒▓█
Posts: 874
Joined: Fri Nov 20, 2009 10:58 pm

It is possible that some of

Post by ░▒▓█ » Tue Jun 22, 2010 4:56 am

It is possible that some of the bad things done to sell this package are the work of affliates, something that has been a problem for other companies.

It is very difficult to find independent reviews, most of those sites claiming to be reviews are affiliates. Even on independent sites, the pattern of reviews is questionable and some of the positives may be the work of shills http://download.cnet.com/Reimage-Repair/3000-18512_4-10907808.html


zakd
Posts: 40
Joined: Mon Jun 21, 2010 6:19 pm

Thanks all

Post by zakd » Tue Jun 22, 2010 1:55 pm

Good points, I have forwarded this thread to our product team

Zak

MysteryFCM
Posts: 4912
Joined: Mon Jul 14, 2008 4:47 pm

....

Post by MysteryFCM » Tue Jun 22, 2010 2:58 pm

Just tested this and it's snake oil at best.

1. Claims the CPU is overloaded (nope, it's not)
2. Claims the free memory is "low", and it's not (only program that's open is Reimage itself)
3. Claims there's 3 "stability threats" with a "stability level" of 32% - and these 3 are 2 x MSE proc's, and 1 x IE - absolute rubbish
4. Claims "PC Damage Severity Level" is "low", but the lovely little picture has "viruses damage" written at the bottom of it - funny, given it's also told me there's no viruses or infections on the system.

System contains a clean install of XP Pro SP3, with only MSE, WinPatrol and the o2 (mobile internet) software installed.

1. If MSE really did need repairing, it wouldn't run properly, and the best way to fix that is to uninstall then re-install it
2. Click the repair button, and it loads a "new purchase" page (after telling it I don't have a key), that has an option to get 2 more keys PRE TICKED!!!!!!!!!!!!!!!
3. The "Your Overall PC Level" is "Bad" at "66%", which is absolute rubbish.

Oh and, to top it off - NOWHERE does it mention you're going to have to pay for this to be fixed. Not during installation, not prior to the scan (given it starts scanning the second you launch the program), and not after the scan. You don't find out you're going to have to pay for this UNTIL it launches the website. This has earnt it the MMT classification (it's not quite rogue).

Couple screenies for you;

http://temp.it-mate.co.uk/imgreimage.gif
http://temp.it-mate.co.uk/imgreimage-purchase.gif

File that I tested (in the zip is both the original file downloaded from reimage.com (ReimageRepair.exe), and the installer (ReimagePackage.exe) that it downloads itself);

http://temp.it-mate.co.uk/reimage.com.zip

Regards
Steven Burn
Ur I.T. Mate Group / hpHosts
it-mate.co.uk / hosts-file.net

Kraftwerk
Posts: 7981
Joined: Thu Nov 05, 2009 12:30 pm

Re:

Post by Kraftwerk » Tue Jun 22, 2010 3:08 pm

I have forwarded this thread to our product team

To inform your productteam that your own product is scareware? that´s nice

Blueberrycake Level Member of the WOT Community

User avatar
Nulander
Posts: 2136
Joined: Fri Mar 26, 2010 3:09 am

That's fine, especially that

Post by Nulander » Tue Jun 22, 2010 4:00 pm

That's fine, especially that this mean that no one of them has previously tested the product made then available to public. Just wondering about the in-code security holes and "data-chewing-ABEND-conditions" potentially present on it.

Of course, they try to redeem only AFTER have been caught cheating. Incredible, genius at work I see.

Ah, of course, rated especially after you managed to come here, start a flame war, do not act politely, not bringing any evidence of your honesty and deliberately attacking another esteemed WOT rater just to ruin her reputation and "spread the malignant doubts" (a thing particulary noxious these days) against an user that could do mistake even like all the others, but do not mess around with scorecards and take her rating activity seriously.
-----
MF IT-UESC - Protecting your Digital Experience. Now.

Jazspeak
Posts: 7295
Joined: Fri Oct 17, 2008 4:20 pm

Re: "caught cheating"

Post by Jazspeak » Tue Jun 22, 2010 4:31 pm

Could be a cue for a new game called, 'Guess How Many Are In The Production Team'. I'll go first and guess one. Your turn...

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