helpshift.com

vlbeta
Posts: 12
Joined: Fri Sep 06, 2013 11:51 pm

helpshift.com

Post by vlbeta » Fri Sep 06, 2013 11:51 pm

Site URL: http://helpshift.com
Scorecard: [url=https://www.mywot.com/scorecard/helpshift.com t=_self]View scorecard[/url]

Introduction:
Helpshift is a privately held mobile software company based in San Francisco, California founded in 2011 by Abinash Tripathy and Baishampayan Ghose. On October 30, 2012, the company debuted the private beta version of its mobile customer service platform and announced that it had raised a US $3.25 million seed round of funding from True Ventures and Venture Capital Partners.

According to TechCrunch, the Helpshift platform consists of a mobile-focused SaaS solution, which aims to be “the first embedded support desk for native apps,” allowing developers to capture device info from their users so that they can troubleshoot problems quicker and more effectively. Tripathy says that the startup’s goal is to enable businesses and development teams to be able to fix issues before they turn into “tickets” by offering built-in, self-service features. Helpshift looks to eliminate problems before they get to a support email in a few ways: it allows users to easily search FAQs from their phones, rather than scroll through all of the answers and if that doesn’t work, users can send a note that will automatically attach their device details so that they don’t have to type them out. Then, they are directed to an in-chat text-message like session with a representative.

On May 29, 2013, Helpshift announced the general availability of its platform, enabling app developers to download the full SDK without needing to pre-register for access. On July 9, 2013, Helpshift competed in and won the VentureBeat MobileBeat Innovation Showdown, for its unique approach to in-app customer care.

Has privacy policy?
[url=http://www.helpshift.com/privacypolicy/ t=_self]http://www.helpshift.com/privacypolicy/[/url]

Has a way for users to contact site owners?
[url=http://support.helpshift.com/ t=_self]http://support.helpshift.com/[/url]

Whois Information:
http://whois.domaintools.com/helpshift.com

Disclaimer:
This post was generated automatically. All information is as entered by the site owner.

vlbeta
Posts: 12
Joined: Fri Sep 06, 2013 11:51 pm

RE: helpshift.com

Post by vlbeta » Fri Sep 06, 2013 11:52 pm

Many thanks all for taking a look at the site. We're glad to be apart of the WOT community!

Guest

RE: helpshift.com

Post by Guest » Sat Sep 07, 2013 12:08 am

Start with opening your WHOIS, please.

vlbeta
Posts: 12
Joined: Fri Sep 06, 2013 11:51 pm

RE: helpshift.com

Post by vlbeta » Sat Sep 07, 2013 12:09 am

<quote user="destinationtruth">
Start with opening your WHOIS, please.
[/quote]

Do you mean that we're using NameCheap's proxy contact service to obfuscate ownership?


Guest

RE: helpshift.com

Post by Guest » Sat Sep 07, 2013 12:14 am

<quote user="vlbeta">
Do you mean that we're using NameCheap's proxy contact service to obfuscate ownership?
[/quote]

Correct. A business that hides its contact / ownership is considered not trustworthy by many here.

vlbeta
Posts: 12
Joined: Fri Sep 06, 2013 11:51 pm

RE: helpshift.com

Post by vlbeta » Sat Sep 07, 2013 12:15 am

<quote user="destinationtruth">
Correct. A business that hides its contact / ownership is considered not trustworthy by many here.
[/quote]

Understood. We'll get that taken care of right away!

PuddinTame
Posts: 849
Joined: Mon Aug 15, 2011 7:09 pm

RE: helpshift.com

Post by PuddinTame » Sat Sep 07, 2013 1:06 am

Reviewed, looks legit. The biggest thing hurting you right now is the comment from 2012 stating the domain is being aged for SEO reasons. Hopefully the user GURBL will review the comment after learning of the site review request; they are still quite active.

jcamacho
Posts: 58
Joined: Sat Aug 31, 2013 4:11 am

RE: helpshift.com

Post by jcamacho » Sat Sep 07, 2013 3:47 pm

...being aged.....what in gods name is that even suppose to mean? That the purchaser didn't let the domain expire?

misear
Posts: 4
Joined: Sun Sep 08, 2013 9:40 am

RE: helpshift.com

Post by misear » Sun Sep 08, 2013 9:46 am

Rated All green. Good luck.

PuddinTame
Posts: 849
Joined: Mon Aug 15, 2011 7:09 pm

RE: helpshift.com

Post by PuddinTame » Fri Sep 13, 2013 12:14 am

<quote user="jcamacho">
...being aged.....what in gods name is that even suppose to mean? That the purchaser didn't let the domain expire?
[/quote]

Google will give an older domain more 'prominence' in search results, though obviously it's not clear to what extent. Domain speculators will buy a domain name and let it age, sitting for (x) months usually with relatively innocuous content and then after that time expires will launch whatever the 'real' site is. The real site is usually some kind of get rich quick, phish host, or something else.

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