How to handle obsolete reviews

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MyWOT-Team
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Joined: Mon Nov 30, 2015 12:05 pm

How to handle obsolete reviews

Post by MyWOT-Team » Sun Apr 05, 2020 10:59 am

Dear forum members,
We hope you are all doing well during such tumulus times.


It has been over a decade since the first review was posted on WOT’s platform and has never stopped since then.

We wish to take advantage of this platform to discuss and consult with you on an issue we have been encountering more and more recently.
On several occasions, we have been addressed by site owners who bought a new domain, which has been used in the past and received various types of reviews (some of which by former WOT users).

They demand that we delete the old reviews since they might have nothing to do with the new site owners, but our policy of not deleting/editing reviews (unless they violate the community guidelines) made by the community still stands.

On the other hand, we understand that in some cases that is the truth and we wish to keep WOT as relevant and updated as possible, offering the most accurate reviews and ratings.

We would like to hear from you how you would like us to handle such requests.

ratingguy
Posts: 1
Joined: Wed Apr 15, 2020 10:49 pm

Re: How to handle obsolete reviews

Post by ratingguy » Wed Apr 15, 2020 10:53 pm

I think very old reviews should be re-examined in case the site has been changed.
Many times you can see the review is not relevant anymore - addressing old site content etc...

NotBuyingIt
Posts: 6556
Joined: Fri Mar 11, 2011 6:21 pm

Re: How to handle obsolete reviews

Post by NotBuyingIt » Sat Apr 18, 2020 1:43 pm

Just because someone currently owns (or leases) a domain name, doesn't give them the privilege to censor historical data about earlier sites bearing the same name.

Since a site owner can post a reply to any scorecard comment to dispute its accuracy — or for any other reason, — the WoT Support staff should rarely need to get involved. User reviews bear an obvious timestamp, so interested readers may easily determine when any comment is "obsolete". Nevertheless, the WoT Guidelines contain a "Be responsive" paragraph. If a user fails to respond to a reasonable, specific notification to reconsider a comment, Support might consider removing the offending comment after a reasonable amount of time (like two months).

A few years ago, when WoT seemed to perform much better, all users who had rated a website were promptly notified when the site owner requested a new site evaluation in the WoT forum. Most community members want their reviews to be accurate and have been more than willing to reconsider their scorecard comments. If it isn't working any longer, WoT should immediately restore that automatic notification service because it is an important function that assists reviewers' responsiveness.

A few years ago, when WoT seemed to perform much better, some of WoT's stellar reviewers customarily examined thousands (!) of their old ratings to cull to obsolete ones. They relied upon a WoT service that generated a listing of all of a user's ratings, both those with or without scorecard comments. WoT has discontinued the listing service and has failed to restore it despite repeated public requests. WoT should immediately restore that listing service because it is an important function that assists reviewers' responsiveness.

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MyWOT-Team
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Joined: Mon Nov 30, 2015 12:05 pm

Re: How to handle obsolete reviews

Post by MyWOT-Team » Sun Apr 19, 2020 1:58 pm

Hey,
Thanks for your reply.

We appreciate the opinions and ratings of the community and yourself and of course did not intend to delete old reviews.
Since we value your opinion and it is important to us, we approached you in order to consult.

Regarding your suggestion in the last paragraphs, we do plan on bringing them back in the near future after we resolve some other issues we are taking care of.

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