WOT Help Center - Maintenance work

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MyWOT-Team
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WOT Help Center - Maintenance work

Post by MyWOT-Team » Fri Mar 13, 2020 5:57 pm

Hi All,
Our Help Center is down due to maintenance work with Zendesk.
Meanwhile, you can reach us directly via support@mywot.com
We are sorry for the inconvenience,

WOT Team

Site-rater
Posts: 5837
Joined: Tue Sep 15, 2009 7:48 pm

Re: WOT Help Center - Maintenance work

Post by Site-rater » Wed Mar 18, 2020 5:02 pm

Why not bring back the old self-hosted pages?

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MyWOT-Team
Posts: 684
Joined: Mon Nov 30, 2015 12:05 pm

Re: WOT Help Center - Maintenance work

Post by MyWOT-Team » Sun Mar 22, 2020 11:06 am

Site-rater wrote: ↑
Wed Mar 18, 2020 5:02 pm
Why not bring back the old self-hosted pages?
Hey Site-rater,
Thanks for the question.
At WOT we use Zendesk, which is the world's leading company for support services, in order to provide our users with the best experience and support possible.
Feel free to email us at support@mywot.com if there's anything we can help you with.

NotBuyingIt
Posts: 6546
Joined: Fri Mar 11, 2011 6:21 pm

Re: WOT Help Center - Maintenance work

Post by NotBuyingIt » Sun Mar 22, 2020 1:51 pm

I'm happy to see that the WoT FAQ is available again. Interested readers may notice some new topics in the FAQ.


Off-topic but still a forum bug:
phpBB Debug] PHP Warning: in file [ROOT]/ext/paul999/mention/event/main_listener.php on line 381: sizeof(): Parameter must be an array or an object that implements Countable
[phpBB Debug] PHP Warning: in file [ROOT]/includes/functions.php on line 1823: Cannot modify header information - headers already sent by (output started at [ROOT]/includes/functions.php:3037)

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MyWOT-Team
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Joined: Mon Nov 30, 2015 12:05 pm

Re: WOT Help Center - Maintenance work

Post by MyWOT-Team » Mon Mar 23, 2020 11:26 am

NotBuyingIt wrote: ↑
Sun Mar 22, 2020 1:51 pm
I'm happy to see that the WoT FAQ is available again. Interested readers may notice some new topics in the FAQ.


Off-topic but still a forum bug:
phpBB Debug] PHP Warning: in file [ROOT]/ext/paul999/mention/event/main_listener.php on line 381: sizeof(): Parameter must be an array or an object that implements Countable
[phpBB Debug] PHP Warning: in file [ROOT]/includes/functions.php on line 1823: Cannot modify header information - headers already sent by (output started at [ROOT]/includes/functions.php:3037)
Hey NotBuyingIt,

Thanks for bringing back WOT's FAQ to the attention of the community.
This is an excellent opportunity for us to mention that if anyone encounters an article that they believe isn't informative enough or requires a touchup - we are all ears!

Regarding the off-topic bug - no worries, we are working on it.

Site-rater
Posts: 5837
Joined: Tue Sep 15, 2009 7:48 pm

Re: WOT Help Center - Maintenance work

Post by Site-rater » Thu Mar 26, 2020 1:56 am

MyWOT-Team wrote: ↑
Sun Mar 22, 2020 11:06 am
Site-rater wrote: ↑
Wed Mar 18, 2020 5:02 pm
Why not bring back the old self-hosted pages?
Hey Site-rater,
Thanks for the question.
At WOT we use Zendesk, which is the world's leading company for support services, in order to provide our users with the best experience and support possible.
Feel free to email us at support@mywot.com if there's anything we can help you with.
I don't see how putting self-service pages on Zendesk helps, unless this statement is intended to be an advertisement for Zendesk.

Site-rater
Posts: 5837
Joined: Tue Sep 15, 2009 7:48 pm

Re: WOT Help Center - Maintenance work

Post by Site-rater » Fri Apr 17, 2020 12:10 am

Unfortunately, the support.mywot.com domain is hosted by Cloudflare, which due to their nature gives me negative marks for that subdomain.

If you want to give the Cloudflare-prepared statement on why they are supposed to be good, please keep in mind that recent developments in WOT have forum members who have been regulars for many years feel alienated.

spectre
Posts: 7921
Joined: Sun May 03, 2009 10:43 pm

Re: WOT Help Center - Maintenance work

Post by spectre » Fri Apr 17, 2020 12:53 am

Site-rater wrote: ↑
Thu Mar 26, 2020 1:56 am
MyWOT-Team wrote: ↑
Sun Mar 22, 2020 11:06 am
Site-rater wrote: ↑
Wed Mar 18, 2020 5:02 pm
Why not bring back the old self-hosted pages?
Hey Site-rater,
Thanks for the question.
At WOT we use Zendesk, which is the world's leading company for support services, in order to provide our users with the best experience and support possible.
Feel free to email us at support@mywot.com if there's anything we can help you with.
I don't see how putting self-service pages on Zendesk helps, unless this statement is intended to be an advertisement for Zendesk.
I agree with site-rater - communication with support through email has been poor since Feb 2019. Many of my emails were not replied to, or the replies had answers to different subjects. I seldom use this as a form of contact now.

In regard to advertising, are netflix paying WoT for their advertising? Some members appear to be rating netflix.com instead of the sites they intended to rate.

Site-rater
Posts: 5837
Joined: Tue Sep 15, 2009 7:48 pm

Re: WOT Help Center - Maintenance work

Post by Site-rater » Fri Apr 17, 2020 1:34 am

MyWOT-Team wrote: ↑
Mon Mar 23, 2020 11:26 am
NotBuyingIt wrote: ↑
Sun Mar 22, 2020 1:51 pm
I'm happy to see that the WoT FAQ is available again. Interested readers may notice some new topics in the FAQ.


Off-topic but still a forum bug:
phpBB Debug] PHP Warning: in file [ROOT]/ext/paul999/mention/event/main_listener.php on line 381: sizeof(): Parameter must be an array or an object that implements Countable
[phpBB Debug] PHP Warning: in file [ROOT]/includes/functions.php on line 1823: Cannot modify header information - headers already sent by (output started at [ROOT]/includes/functions.php:3037)
Hey NotBuyingIt,

Thanks for bringing back WOT's FAQ to the attention of the community.
This is an excellent opportunity for us to mention that if anyone encounters an article that they believe isn't informative enough or requires a touchup - we are all ears!

Regarding the off-topic bug - no worries, we are working on it.
Have you taken a look at the GitHub repository at github.com/paul999/mention to see if it has been updated since you installed it? That said, any commits after February 22 require phpBB 3.3.

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MyWOT-Team
Posts: 684
Joined: Mon Nov 30, 2015 12:05 pm

Re: WOT Help Center - Maintenance work

Post by MyWOT-Team » Sun Apr 19, 2020 3:57 pm

Hey everyone,
Thanks for your posts and feedback - it is very helpful.
This was resolved, we encourage you to report any issue you encounter so we can improve your WOT experience!

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